{"id":784,"date":"2023-03-16T17:42:24","date_gmt":"2023-03-16T16:42:24","guid":{"rendered":"https:\/\/aparthotel-zator.pl\/regulamin\/"},"modified":"2023-11-20T13:27:47","modified_gmt":"2023-11-20T12:27:47","slug":"regulations","status":"publish","type":"page","link":"https:\/\/aparthotel-zator.pl\/en\/regulations\/","title":{"rendered":"Regulations\u00a0"},"content":{"rendered":"

Regulations<\/span><\/strong><\/p>\n

I. GENERAL PROVISIONS<\/span><\/strong><\/p>\n

1. This regulation defines the conditions for booking Apartments at Aparthotel ZATOR. The agreement between the Guest and the Owner of the Apartment is concluded upon making a reservation through the internet: the website, Booking, Airbnb, OLX, or through direct sales: by phone and email. It is the Guest’s responsibility to familiarize themselves with the content of the Regulations before making a reservation.<\/span><\/p>\n

2. The regulation is openly available 24\/7 throughout the year on the website: www.aparthotel-zator.pl<\/a> in Polish and English. Additionally, the regulation in both Polish and English is provided in each Apartment.<\/span><\/p>\n

3. It is considered that at the time of booking (via the website, booking portals such as Booking, Airbnb, OLX, advertisements, by phone, email, etc.) and performing implicit actions, especially through making a reservation and\/or paying a deposit or the full amount for the stay at Aparthotel ZATOR – the Guest fully accepts this regulation and commits to strictly adhering to the rules in force at Aparthotel ZATOR, assuming all obligations and consequences arising from it.<\/span><\/p>\n

4. At the time of booking, the full amount of the stay or a deposit amounting to 30% of the full stay amount is charged.<\/span><\/p>\n

5. The lead time for booking and waiting for payment settlement for the stay is 36 hours.<\/span><\/p>\n

6. Once the payment is received, the reservation is confirmed.<\/span><\/p>\n

7. Failure to pay the deposit or the full amount within 36 hours from the date of the initial reservation results in the cancellation of the agreement.<\/span><\/p>\n

8. In the case of paying a deposit during the initial reservation, the remaining amount for the stay must be paid no later than 7 days before the planned arrival.<\/span><\/p>\n

9. “Last-minute” reservations and the full amount of the stay must be paid by immediate bank transfer.<\/span><\/p>\n

10. Cash payments are not accepted.<\/span><\/p>\n

11. Customer Service and Aparthotel ZATOR’s Service may verify the Guest’s identity to confirm their identity.<\/span><\/p>\n

12. Claims arising from the lack of prior acquaintance with the Facility Regulations during the stay will not be considered.<\/span><\/p>\n

13. Information boards in the Apartments are treated as an integral part of the Regulations.<\/span><\/p>\n

14. Prices for individual Apartments and additional services may vary depending on the season.<\/span><\/p>\n

15. The Property Owner reserves the right to refuse accommodation and admission to Guests who show verbal or physical aggression towards staff, operators, or other Guests, or are under the influence of alcohol or drugs.<\/span><\/p>\n

II. TERMS OF THE LEASE AGREEMENT<\/span><\/strong><\/p>\n

1. The rental price includes: utility fees (electricity, water, heating), and final cleaning. NOTE: We do not handle Apartment services, such as waste disposal, cleaning during the stay, supplying accessories like toilet paper, trash bags, etc. We do not offer transportation, and we do not fulfill special requests, such as lighting candles, filling the jacuzzi with water before the arrival of Guests, etc. The only possible form of prior preparation of the Apartment is decorating it with flowers\/balloons, etc., as part of a previously purchased celebratory package<\/span><\/p>\n

2. PARKING:<\/span> Parking is unguarded and available for the Apartment depending on availability: underground or surface. The parking space assigned to the Apartment is marked with a number, and the Guest receives the parking space number in a private message. The Guest agrees to park their vehicle in the designated parking space.<\/span><\/p>\n

3. RESPONSIBILITY:<\/span> Aparthotel ZATOR is not responsible for damage or loss of the Guest’s car or other vehicles, items left in it, and live animals, whether the vehicle is parked in Aparthotel ZATOR’s parking space or outside the designated parking space (e.g., on a public road, internal road, sidewalk, etc.).<\/span><\/p>\n

4. LIABILITY:<\/span> Aparthotel ZATOR is not responsible (including not participating in costs charged by other parking space owners due to improperly parked cars, police fines for improper parking, etc.).<\/span><\/p>\n

5. PARKING BLOCKADE:<\/span> Each surface parking space owned by Aparthotel ZATOR has a parking blockade. In each Apartment, a designated key fob for the blockade is visibly placed, and it must be left in the Apartment after the stay. In case of losing the key fob or not returning it, the Guest will be charged the cost of a new one.<\/span><\/p>\n

6. RESPONSIBILITY FOR BLOCKADE:<\/span> Aparthotel ZATOR is not responsible for occupying a parking space if the Guest does not lock the parking blockade each time they leave the parking spot.<\/span><\/p>\n

7. PARKING INFORMATION:<\/span> The Guest receives a message with a number indicating the parking space belonging to Aparthotel ZATOR and all necessary check-in details in Polish or, for foreign Guests, in English. Surface parking spaces are located within the respective Apartment building. Each Apartment building may have the same parking space numbers, but special attention should be paid to the Apartment building number and the rented Apartment.<\/span><\/p>\n

8. APARTMENT RENTAL:<\/span> Apartments are rented for hotel nights. The hotel night starts at 15:00 on the day of arrival and ends at 10:00 on the day of departure.<\/span><\/p>\n

9. CHECK-IN INFORMATION:<\/span> On the day of arrival, the Guest receives all check-in information, parking space number, address, stay details, access codes to the building and Apartment. It is prohibited to share access codes to the building and Apartment with third parties or those not reported in the reservation process. Breaking this rule may result in a fine of PLN 500. In case of non-payment agreement and the amount due, the Owner will seek compensation through legal and judicial means.<\/span><\/p>\n

10. DELAYED ARRIVAL:<\/span> If there is no possibility to arrive at the agreed-upon time, the Guest is obligated to inform the reservation contact person by phone.<\/span><\/p>\n

11. PAYMENT OBLIGATION:<\/span> The Guest is required to pay the confirmed reservation amount, even if the arrival or stay is delayed or shortened (due to transportation difficulties, personal reasons).<\/span><\/p>\n

12. REPORTING INCIDENTS:<\/span> The Guest must immediately report, solely by phone (not via SMS, MMS, messages on social messengers, or email), any events that may cause harm to the owner of the property. The tenant is also responsible for the keys to the waste shed (if any), entrance doors (if any), and the garage or parking blockade remote control (if any), and in case of loss, is obligated to cover the costs.<\/span><\/p>\n

13. USAGE AND SUBLETTING:<\/span> The Guest may use the premises solely for short-term rental and recreational purposes and may not sublet the property to others.<\/span><\/p>\n

14. DAMAGES AND LIABILITY:<\/span> The Guest is responsible for any damages caused to the property’s equipment and the property itself and agrees to cover them no later than on the day of departure. In case of discovering damage during Apartment inspection by the service, failure to report the damage by the Guest, leaving the Apartment, and in the absence of agreement and amicable payment of the due amount, the Owner will seek compensation through legal and judicial means.<\/span><\/p>\n

15. REPORTING DAMAGES:<\/span> The Guest agrees to promptly notify the Property Owner of any damages, including, for example, bathtub malfunctions, flooding of the Apartment, 24\/7 at the phone number +48 505 605 215. We do not respond to text messages (SMS), MMS, emails, messengers, or other social media communicators. Reports are considered only and exclusively after a phone call. Other forms of contact will not be considered as damage reports.<\/span><\/p>\n

16. QUIET HOURS:<\/span> Silent hours are enforced in the property from 22:00 to 7:00 the next day. The use of water jets in the jacuzzi is prohibited after 22:00.<\/span><\/p>\n

17. JACUZZI RULES:<\/span> It is prohibited to throw solid objects into the jacuzzi, such as flowers, roses, rose petals, food items, confetti, artificial flower petals, balloons, etc. The only allowed substance is bath salt provided by Aparthotel ZATOR. Breaking this rule may result in a fine of PLN 500. In case of non-payment agreement and the amount due, the Owner will seek compensation through legal and judicial means.<\/span><\/p>\n

18. TOILET USAGE:<\/span> It is prohibited to throw hygiene products, such as tampons, pads, disposable towels, trash, etc., into the toilet.<\/span><\/p>\n

19. JACUZZI INSTRUCTIONS:<\/span> The Jacuzzi User Manual is available in each Apartment and is an integral part of the Regulations. Aparthotel ZATOR may charge additional costs for service, bathtub repairs, additional accessories, or the total cost of tub replacement in case of damage caused by improper use or entry of more people into the jacuzzi than the 2 persons reported in the reservation process. In case of non-payment agreement and the amount due, the Owner will seek compensation through legal and judicial means.<\/span><\/p>\n

20. SITTING ON JACUZZI GLASS PARTS:<\/span> Sitting on the glass parts of the tub is strictly prohibited. This can lead to leakage or cracking of the tub walls. Aparthotel ZATOR may charge additional costs for tub repair or replacement in case of violating this regulation. In case of non-payment agreement and the amount due, the Owner will seek compensation through legal and judicial means.<\/span><\/p>\n

21. VAT INVOICE:<\/span> The Guest agrees to issue a VAT invoice without a signature.<\/span><\/p>\n

III. CUSTOMER RESPONSIBILITIES<\/span><\/strong><\/p>\n

1. <\/span>The Apartment cannot accommodate more people than reported during the reservation process. Apartments are for 2 persons only, EXCLUSIVELY FOR ADULTS, and the number of persons accommodated may not exceed this number (including children) unless the owners agree to a child’s stay. This matter must be agreed upon before making the initial reservation. If the Guest does not respect this rule, the Owners may refuse entry to the Apartment, and (if the Guest secretly brings in an additional person) the Owner has the right to evict the Guest halfway through the stay without a refund of the entire stay amount.<\/span><\/p>\n

2. <\/span>The Guest may not bring in external persons for events or gatherings.<\/span><\/p>\n

3. <\/span>The Owner may impose a fine of PLN 500 per person for each additional person secretly brought into the property. The person who made the reservation will be held responsible for paying the fine. In case of non-payment agreement and the amount due, the Owner will seek compensation through legal and judicial means.<\/span><\/p>\n

4. <\/span>In case of organizing any kind of events, bachelorette or bachelor parties, gatherings, and others, breaking the regulations will result in an additional fine of PLN 1000 and possible additional costs for damages to the premises and additional cleaning. In case of non-payment agreement and the amount due, the Owner will seek compensation through legal and judicial means.<\/span><\/p>\n

5. ADDITIONAL COSTS:<\/span><\/p>\n